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General Sales Terms

Loire Secrets

SARL Loire Secrets is a limited liability company registered of Trade and Companies of Angers under the number
RCS Angers 448 534 735-NAF 7911 Z whose register office is 9 bis rue Adèle Considère 49320 Brissac Quincé
SARL Loire Secrets Registration IM 049130001

General conditions of sale governing the relations between travel agents and their clients are governed by French inter-ministerial order of June 14, 1982.
SARL Loire Secrets informs the public that all demands of booking for any of the programs proposed by SARL Loire Secrets implies adhesion without reserves to the general conditions contained which might be applicable for a specific supplier or program.
The service or services being the purpose of a contract between SARL Loire Secrets and the client company will be defined in a document called “COMMERCIAL PROPOSAL”

1.1 Any booking will be maintained and considered firm only upon reception of written confirmation by post, fax or email & after immediate payment of the first deposit of 40% of the total estimated price of the services such as defined on the order form, followed by full payment up to 30 days prior guests arrival of the total price of the services listed on the order form receipt of the all supplements that may have been provided to the client has to be paid directly on site by the client except specific agreement with SARL Loire Secrets.

1.2 Each payment request will be satisfied by Client Company spontaneously, and on first request by SARL Loire Secrets.

1.3 All sums remaining unpaid at the date mentioned on the invoice or order form lead to the application of penalties of an amount equal to one and a half times the legal interest.

1.4 All payments must be sent to SARL Loire Secrets by swift bank transfer or bank draft in Euros to our account.

1.5 All services are payable in Euros, SARL Loire Secrets cannot be held responsible in any way for the possible variation in the rate of Euros compared to the client’s company currency.

1.B. Reservations of services

1.1 Except where a particular program contains a provision to the contrary whenever booking takes place more than 30 days before the starting date of the program, service or tour, such registration can only be made and maintained upon reception of 100% payment of said service 15 days prior to the starting of the program. Any additional items or services will be invoiced following the program.

1.2 Payment for FIT services should be made either by Wire transfer or by Credit Card (VISA or MasterCard). SARL Loire Secrets will add 3% to the total invoice as a handling charge if payment by Amex

SARL Loire Secrets is entitled to revise prices in case of circumstances out of its control for which it could not be held responsible such as tax increases, oil rates, wage increases.
SARL Loire Secrets may therefore notify all price increases up to 30 days before the starting date of the program (except “ force majeure ”as specified in paragraph 4), in accordance with existing French legislation. If the increase is greater than 10% of price mentioned at the time of booking, the client may cancel the booking and obtain reimbursement of the installments or the amount already paid by them, by notifying SARL Loire Secrets within 8 days.

SARL Loire Secrets may be required to sign on client’s behalf, contracts with various service providers such as hotel reservations, venues for evening parties, restaurants and transportation in order to fully complete its mission.
In this case, SARL Loire Secrets to notify the clients with the conditions imposed by these providers as far as deposits, bookings, cancellation and order changes are concerned.
In the event of requested deposit used for booking, the client agrees to settle them on the first request of SARL Loire Secrets, these deposits will show as a supplement to the sums directly required by SARL Loire Secrets on your order form

SARL Loire Secrets or the client company will be released of all responsibility if the organization of the event cannot be performed whatever the date of cancellation, in case of circumstances outside its control.
The following is a list of “force majeure” events considered as outside SARL Loire Secrets or the client company control, releasing it from its obligation to perform the event, namely:
• War in France or client’s company country, riots, fire
• strikes including transport(planes, train, boats)
• accidents
• natural disaster (flood, earthquake, storm, etc)
In such circumstances, the supply of services can be cancelled on request of either party.
In case of a “force majeure” SARL Loire Secrets will attempt on clients behalf to obtain any possible refunds of deposits from service providers.

Any cancellation, either partial or total, made by the client (except force major as specified in paragraph 4), involves the application of the following charges by SARL Loire Secrets.

Clients and Company will be notified of any cancellation charges applied by service providers above the percentage level specified below which will be deducted from all refunds except from the 10% SARL Loire Secrets fees
5.1 TOTAL PROGRAM CANCELLATION (EXCEPT SPECIFIC CONDITIONS GIVEN BY SUBCONTRACTORS)
D= starting date of program
Basis = total amount of services as it is listed on the ORDER FORM

  • Between 45 &30 days = 20% of total amount of the services as it is listed on the ORDER FORM
  • From D-30 to D-21 = 25% of total amount of the services as it is listed on the ORDER FORM
  • From D-20 to D-15 = 50% of total amount of the services as it is listed on the ORDER FORM
  • From D-14 to D-09 = 75% of total amount of the services as it is listed on the ORDER FORM
  • Less than 8 days = 100% of total amount of the services as it is listed on the ORDER FORM

In case of total cancellation of a program for any reason including “ force majeure ” more than 46 days before arrival SARL Loire Secrets will be entitled to claim an amount of 10% administrative fees above supplier’s cancellation penalties. These 10% will be calculated on the total amount of services as it is listed on the ORDER FORM to cover time spent on development of the program.

5.2 PARTIAL CANCELLATION-Penalties charged except special suppliers’ conditions (applying only to individual costs per person and not lot cost due in total whichever number is)
EXCEPT SPECIFIC CONDITIONS GIVEN BY SUBCONTRACTORS

  • Cancellation up to 60 days before the first day set for the performance of service:
     The client may cancel 20% of the amount of the service without penalty.
    Beyond this percentage, compensation equal to 50% of the cancelled budget will apply,
  • Cancellation between 59 and 30 days before the first day set for the performance of service:
     The client may cancel 10% of the amount of the service without penalty.
    Beyond this percentage, compensation equal to 60% of the cancelled budget will apply
  • Cancellation less than 30 days before the first day set for the performance of service:
     The client may cancel 5% of the amount of the service without penalty.
    Beyond this percentage, compensation equal to 80% of the cancelled budget will apply
  • Cancellation less than 8 days before the first day set for the performance of service
    Compensation fees equal to 100%

6.1 As ground tour operator, SARL Loire Secrets should select carefully its service providers and organise the trip or package with care.
6.2 If service provider is failing under SARL Loire Secrets responsibility, SARL Loire Secrets will be entitled to supply in compensation a service of equivalent or superior quality. In this case, no indemnity can be claimed.
For the avoidance of doubt, modifications as to the order or the schedule of the services, the replacement of hotel or restaurant by another of equivalent quality, or the replacement of one visit by another having equivalent interest, do not constitute modifications of an essential element where technical requirements render such changes necessary.
6.3 It should be specified that SARL Loire Secrets responsibility for loss or damages incurred by client will exist, except if these damages are the result of “ force majeure ”, as specified in paragraph 4. If the alternative service is of inferior quality to the one planned at the origin, the amount of the indemnity will be limited only to this failing service.

SARL Loire Secrets reminds its clients that they have to ensure that they satisfy the conditions for entering the territory of French legislation for health, customs and exchange control.
Loire Secrets is fully insured according to the French legislation of travel agencies by APRIL insurance
Company and benefited from a bank guarantee c/o the Banque Populaire Atlantique of Angers.
An insurance policy covering assistance, cancellation fees and lost luggage is highly recommended to subscribe by client, as it is not included in our services. The client, FIT or group leader should be informed by the organizing travel agent

All claims should be immediately transmitted to SARL Loire Secrets and confirmed in writing, in order to find a solution on the spot. If this cannot be done, the detailed claim should be transmitted by mail within a deadline of 14 days after the end of the services.After this deadline, the claims will no longer be accepted.
In case of dispute of any kind whatsoever, the Angers Trade Court of Commerce will be solely competent. Each party hereto submits to the exclusive jurisdiction of such court.
The French Law is the only enforceable one.